Last updated: January 4, 2026

Company Name: Ji'an Ting'er E-commerce Co., Ltd.

Address: Room 304C4, 3rd Floor, Building 4, Internet of Things Innovation Park, No. 238, North Side of Shenzhen Avenue, Jinggangshan Economic and Technological Development Zone, Ji'an City, Jiangxi Province

Email: service@mail.vq-mall.com

Phone: 19272715241

Legal Representative: Mirshat Nijat

Unified Social Credit Code: 91360805MA3AN7073Y

Consumer Purchase Terms and Conditions - Cancellations and Returns

These Consumer Purchase Terms and Conditions (hereinafter referred to as "these Terms") constitute a legal agreement between you and us and apply solely to your purchase of any products offered by us. By purchasing any product or using any product, you fully agree to these Terms.

Please read these Terms carefully, as they outline your obligations and rights. Any dispute arising from these Terms will be subject to arbitration.

Basic Cancellation and Return Policy

To process a cancellation or return, you must obtain written approval from vq-mall.com. You can email us at service@mail.vq-mall.com to request an approval. Any unapproved cancellation request will be denied, and the order will proceed. Any product returned without our written consent will be refused and returned to you at your expense.

Regarding minor defects and stains:

Please inspect the product within 14 days of receiving the package. If you notice any defects or stains, please notify us so that we can provide further assistance. Defects or stains received after 14 days will be deemed customer-generated. If you discover this issue and contact us within 14 days, we're willing to offer a coupon or other compensation.
Minor blemishes and stains may be caused by unavoidable factors during the production and shipping process and do not affect the normal use of the product. If you find these blemishes and stains unacceptable, please do not use the product and repackage it to its original condition. Please contact us at service@mail.vq-mall.com for further assistance.

Cancelling Before Shipping Label Creation

We will issue a full refund for orders that have been cancelled but not yet received a shipping label.

Cancelling Before Order Shipment (Shipping Label Created)

Orders that have been issued but not yet shipped will be subject to a handling fee of ten percent (10%) of the original order price.

Cancelling After Order Shipment

Once an order has been shipped, the shipment cannot be held. Customers must refuse the package upon delivery or sign for it first and then contact us to obtain a return shipping label. Once the package is returned and inspected, we will issue a refund and a restocking fee of twenty percent (20%) of the original order price.

Cancellation after order delivery (unopened package)

If the delivery is completed within 14 calendar days, if the customer wishes to cancel the order, he/she must contact us and provide photo and video evidence that the package is unopened. After approval, the customer will contact the original delivery company to return the entire package and bear the return shipping costs. After the package is returned and inspected, a restocking fee of twenty percent (20%) of the original price will be charged.

Non-returnable products
Non-returnable products include, but are not limited to:

Special orders

Used products

Significant signs of use

Special sale items

Non-returnable products cannot be returned except in extreme circumstances, in which case the customer will need to contact us for approval.

Refund conditions and exceptions

Generally, refunds will be processed within seven (15) business days. Refunds may be delayed for various reasons; please contact us with relevant proof for further instructions.

If you are requesting a return, please do not refuse any FedEx/UPS package. Please sign for the package and email us to request a return shipping label before returning any item.

Return address：Room 304C4, 3rd Floor, Building 4, Internet of Things Innovation Park, No. 238, North Side of Shenzhen Avenue, Jinggangshan Economic and Technological Development Zone, Ji'an City, Jiangxi Province