Last updated: January 9, 2026

Company Name: Ji'an Ting'er E-commerce Co., Ltd.

Address: Room 304C4, 3rd Floor, Building 4, Internet of Things Innovation Park, No. 238, North Side of Shenzhen Avenue, Jinggangshan Economic and Technological Development Zone, Ji'an City, Jiangxi Province

Email: service@mail.vq-mall.com

Phone: 19272715241

Legal Representative: Mirshat Nijat

Unified Social Credit Code: 91360805MA3AN7073Y

Thank you for choosing vq-mall.com! We are committed to providing warranty services that comply with local regulations.

I. Warranty Period

All products are covered by a standard 12-month warranty from the date of receipt.

II. Warranty Coverage

Manufacturing defects: Hardware failure, material quality issues, etc.

Performance failure: The product fails to perform the core functions specified in the manual.

Accessory compatibility: Compatibility issues with original accessories under normal use.

III. Warranty Exclusions

Manual damage: Dropping, water damage, unauthorized disassembly, or unofficial modifications.

Consumables: Natural wear and tear of included accessories such as batteries and earphone cases.

Abnormal use: Failure to operate according to the manual or use of incompatible third-party accessories.

Accidental or environmental factors: Lightning strikes, unstable voltage, foreign objects, etc.

IV. Warranty Procedure

Contact Customer Service: Email customer service@mail.vq-mall.com with your order number and problem description. Problem Confirmation: Video/photos of the problem and proof of purchase are required.

Solution: Repair, replacement, or refund will be provided, depending on the situation.

V. Notes

Warranty claims require a valid proof of purchase (order screenshot or invoice).

Products sent for repair must be prepaid by the user and shipped to the after-sales center. Return shipping will be borne by us after repair.

This policy does not affect your statutory rights under applicable law.

Thank you for shopping at vq-mall.com! We're always happy to answer any questions, concerns, or feedback you may have. Here are some ways to contact us:
You can contact the svq-mall.com customer service team via the following methods:

Phone:19272715241

Email: service@mail.vq-mall.com